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Mastering the First 60 Seconds with Angry Customers

Learners will acquire immediate strategies to de-escalate customer anger and establish control within the critical first minute of interaction.

What it covers

2 sections · 4 lessons

Initial De-escalation Techniques 2 lessons
Acknowledging and Empathizing Free preview
Active Listening and Information Gathering
Taking Control and Setting the Path Forward 2 lessons
The Power of a Calm Voice and Body Language
Setting Expectations and Offering Solutions

Who made it

Ashish Gupta Founder